BE WARNED! DO NOT HAVE ANYTHING TO DO WITH INTERNET COMPANY EMS INTERNET!!!
@emsinternet
EMS INTERNET FRAUDULENTLY ALTERED MY CUSTOMER AGREEMENT FORM TO READ 10 TIMES MORE THAN I'D AGREED TO PAY, THEN STOLE £118.80 FROM MY BANK ACCOUNT!
I RECEIVED A PHONE CALL FROM SALESPERSON BRETT BRIDGEN WHO EXPLAINED THAT A SMALL BUSINESS APP WITH EMS INTERNET WOULD BE FREE, BECAUSE THEY WERE DEVELOPING BUSINESSES IN THE AREA TO INCREASE THEIR PORTFOLIO;
I THEN AGREED TO MEET BRETT ON THURSDAY 30TH OCTOBER JUST BEFORE I WAS SETTING UP ONE OF MY FITNESS CLASSES.
BRETT THEN TURNED UP WITH AN IPAD MINI, ON WHICH HE SAID HE WOULD SHOW ME A PRESENTATION OF THE WORKINGS OF THE APP. HOWEVER, WITH NO EMS ROAMING WIFI CONTRACT HE EXPECTED TO USE THE WIFI CONNECTION OF THE BUILDING I WAS IN! NOT A GOOD START; SO HE COULDN'T SHOW ME THE APP PRESENTATION, BUT HE EXPLAINED ITS WORKINGS VERY ROUGHLY.
HE THEN EXPLAINED THAT EVEN THOUGH THE APP DEVELOPMENT WAS FREE THAT THERE WAS A £9.99 + VAT FEE FOR HOSTING IT. I RELUCTANTLY AGREED TO PAY THIS HOSTING BUT ONLY FOR 2 MONTHS, TO SEE IF THE APP ACTUALLY DEVELOPED MY BUSINESS; BUT MADE AN AGREEMENT WITH BRETT THAT IF IT DIDN'T THEN IT WOULD BE CANCELLED AND NO MORE MONEY WAS TO BE WITHDRAWN.
I FILLED IN THE CUSTOMER AGREEMENT FORM WITH £9.99 + VAT AND SIGNED THE FORM.
I THEN CHECKED MY BANK A FEW WEEKS LATER ONLY TO FIND THAT EMS INTERNET HAD WITHDRAWN £118.80!! NOT THE AGREED AMOUNT OF £11.88 (£9.99 +VAT)
WHEN I QUERIED THIS WITH EMS THEY SAID THAT THEY HAD MY CUSTOMER AGEEMENT FORM AGREEING TO PAY £99.00 + VAT!
HOWEVER, WHEN THEY SCANNED AND EMAILED ME THE FORM IT WAS CLEAR THAT IT HAD BEEN FRAUDULENTLY ALTERED BY SOMEONE AT EMS INTERNET, TO READ THE HIGHER AMOUNT - THEY'D SIMPLY SCIBBLED OUT THE 9. TO LEAVE 99 + VAT!!!
LIKE ALL BUSINESSMEN, IF ON THE VERY RARE OCCASION THAT I DO AMEND A MONETARY AMOUNT ON ANY PAPERWORK, I ALWAYS COUNTERSIGN OR INITIAL NEAR THE ALTERATION; THIS WAS NOT DONE.
THE MORE CONTACT I HAD WITH EMS INTERNET THE MORE SUSPICIOUS I BECAME - NOT ONLY IS THEIR WEBSITE VERY AMATEUR (FOR AN INTERNET COMPANY YOU'D EXPECT IT TO BE AMAZING), EMS NEVER CONTACT YOU VIA A LANDLINE, IT'S ALWAYS FROM A MOBILE NUMBER; WHEN I ASKED THEIR RECEPTIONIST FOR THEIR ACCOUNTS DEPARTMENT/MANAGER SHE COULDN'T GIVE ME THEIR DETAILS BECAUSE THEY DON'T HAVE ONE; THEIR CUSTOMER SERVICE ADVISORS ARE THE WORST I'VE EVER SPOKEN TO, YOU'D HAVE THOUGHT THEY'D HAVE BEEN BENDING OVER BACKWARDS TO SORT THIS PROBLEM, ESPECIALLY WHEN IT IS A PROBLEM THAT THEY HAD CAUSED!
THEY STOLE THIS MONEY THE VERY NEXT DAY (31ST OCTOBER) FOLLOWING MY MEETING WITH BRETT, WITHOUT EVEN HAVING DEVELOPED THE APP. YET WHEN THEY EVENTUALLY, AND VERY RELUCTANTLY, AGREED TO REFUND THE STOLEN MONEY, THEY TOOK 5 DAYS TO RETURN IT!
I MUST ADMIT, AT THE MEETING I FELT VERY VUNERABLE HAVING GIVEN ALL OF MY BANK DETAILS TO BRETT, INCLUDING MY ALL OF MY CARD DETAILS. THIS IS SOMETHING COMPLETELY OUT OF CHARACTER FOR ME; I WOULD NORMALLY HAVE TOLD HIM TO SHOVE IT IF IT WASN'T FREE. I WAS EVEN MORE WORRIED WHEN I DID A GOOGLE SEARCH OF EMS INTNERNET AND BRETT BRIDGEN, ONLY TO FIND HUNDREDS OF COMPLAINTS ABOUT THE SERVICES PROVIDED BY EMS INTRNET ON SEVERAL FORUMS/REVIEW SITES, SO THIS CLEARLY ISN'T AN ISOLATED CASE; AND THAT BRETT WAS A CONVICTED FRAUDSTER, HAVING DEFRAUDED HIS OWN GRANDAD OUT OF £50,000 ONLY A FEW YEARS AGO!
SO, NOT ONLY HAD EMS INTERNET FRAUDULENTLY ALTERED MY AGREEMENT FORM TO READ 10 TIMES MORE THAN I'D AGREED TO PAY, BUT A CONVICTED FRAUDSTER ALSO HAD ACCESS TO MY, AND ANY OTHER COMPANIES HE VISITS, BANK DETAILS!
I HAVE SINCE REPORTED THIS TO CHESHIRE POLICE (CRIME REF: CC14348626), THE POLICE ACTION FRAUD SQUAD (REF: NFRC141100849386) (TEL:0300 123 2040), WARRINGTON TRADING STANDARDS (TEL: 0345 4040506) AND MY BANK, TO DEAL WITH.
I HAVE ALSO MOVED ALL MONEY FROM THE ACCOUNT WHICH I GAVE EMS INTERNET, AND CLOSED THIS ACCOUNT COMPLETELY, SO THAT NEITHER BRETT NOR ANYONE AT EMS CAN STEEL ANY MORE MONEY FROM ME.
IF ANYONE ELSE DEALS WITH THIS COMPANY AND HAS SIMILAR EXPERIENCES PLEASE CALL ALL OF THE ABOVE ORGANISATIONS SO THAT THEY CAN BUILD UP A CASE AGAINST EMS INTERNET.
